OUR PRIVACY POLICY

We respect each consumer's opinion and choice regarding their privacy online and offline. The following policies disclose our information gathering and dissemination practices for our online rayplex.ca site and our rayplex.com site.

If you have any questions regarding privacy issues after consulting this page, please contact us at:

Rayplex Ltd
341 Durham Crt
Oshawa, ON, L1J 1W8 
Customer Service: 905-579-1433 (9:00 AM to 5:00 PM ET)Fax: 905-579-1431
sales@fibreglass.com

What information is collected and how is it used when I visit rayplex.ca Online?

Our site automatically recognizes only the home server of visitors, not the personally identifiable e-mail address. We may use this information to help diagnose problems with our server and to administer our web site. In addition, we aggregate information on the pages that consumers access or visit and use the information to improve the content of our web pages.

Telephone calls may be recorded for training purposes.

What are "Cookies" and how are they used?

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive.

We use cookies to record session information, such as items that consumers add to their shopping cart.

What information do you collect when I place an order, or request other information?

When placing an order for merchandise or requesting general information, we request and collect as necessary your: e-mail address, name, street address, delivery address if different, City/State/Postal Code/Zip, telephone number and if needed, your credit card number and expiration date.

How will Rayplex use the information I provide?

The information we receive allows us to tailor our product offer and improve your shopping experience, making shopping easier and more enjoyable. It also enables us to process your purchases, confirm your orders, customize the content and layout of our pages, notify you about updates to our website and products, and provide you with marketing information.

The information you supply to us is added to our customer database. You may receive periodic mailings from us about new products and services, discounts, special promotions or upcoming events. If you do not want to receive such mailing from us, please contact us at the address, telephone numbers, fax number or email above and specify "unsubscribe" in your communication along with your exact name and address.

We occasionally make our customer list of postal addresses available to a select group of companies whose products you may find of interest. If you do not wish to receive mailings from other third party companies, please contact us at the address, telephone numbers, Fax number or e-mail above and specify "Do Not Rent Address to Third Party" in your communication along with your exact name and address.

We periodically email our customer list about new products and services, discounts, special promotions or upcoming events. If you do not wish to receive such emails in the future, simply click the "unsubscribe" link on any promotional email you receive from us, or email, fax or call us with your request.

Please note: In order to process your purchases we may send you a confirmation email or we may contact you by mail or telephone if we have questions about your order.

In some instances, we may use third party companies to help us provide our products and services to you, to assist us in managing customer information, to fulfill promotions and to communicate with you. Some of these companies are given access to some or all of the information you provide to us, and some may use cookies on our behalf. However, under no circumstances will we share your credit card information or payment history.

These companies are restricted from using your information in any manner other than in helping us to provide you with the products and services available from us. We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these agencies or companies for marketing purposes.

How will my telephone number be used?

Rayplex Ltd. will contact you by telephone only in the event that the need arises to communicate with you directly regarding the processing of your order or inquiry. We will contact our business customers from time to time when we are running promotions that might be of interest to them.

On limited occasions, we may contact you to survey your shopping experience.

Telephone numbers are not shared with third parties.

How will my credit card number be used?

You credit card number and expiration is used to process your current transaction.

Updates to our policy:

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to Opt-out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.

Security

We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. We have security measures in place in our physical facilities to protect against the loss, misuse or alteration of information under our control.